From Intake to Stable Care
Our platform automates the complex coordination between hospitals, SPOs, and community providers—all while keeping humans in control.
Referral Intake
Receive hospital referrals instantly. AI extracts patient data and starts the 24-hour service clock automatically.
Assessment & Profile
Complete InterRAI assessments digitally. AI builds comprehensive Patient Needs Profiles with risk indicators.
Bundle Creation
AI generates 3-5 care scenarios based on patient needs. Coordinators select and customize the optimal bundle.
Smart Scheduling
AI matches staff to services considering skills, travel, continuity, and capacity. Route to SSPOs when needed.
Average time from referral to first service: Under 24 hours
AI That Augments, Not Replaces
Every AI suggestion is explainable, auditable, and ultimately controlled by your clinical team. We believe in AI as a co-pilot, not autopilot.
AI Bundle Engine
Generates 3-5 care scenarios from InterRAI assessments. Each scenario optimizes for different patient priorities while respecting CAP limits.
Smart Scheduling
7-factor AI scoring considers skills, travel time, continuity, workload, and more. Every suggestion comes with a full explanation.
PHI-Safe Architecture
All patient data stays in Canada. AI models only see de-identified tokens and features—never names, addresses, or health card numbers.
SSPO Integration
Seamlessly route overflow to secondary providers. AI evaluates SSPO performance, capacity, and specialization to recommend the best fit.
Travel Optimization
Minimize drive time between visits. Geographic clustering and real-time traffic awareness reduce staff burnout and increase care capacity.
Learning Loop
Every accepted, modified, or rejected AI suggestion improves the model. Your team's expertise makes the AI smarter over time.
24/7 Visibility
Real-time care delivery tracking
Canadian Data Residency
PHI never leaves Canadian soil
Zero Missed Care
Proactive gap detection
Multi-Org Support
SPOs, SSPOs, hospitals
Designed for the Realities of Home Care
We built Connected Capacity with SPO coordinators, not around them. Every feature addresses a real pain point in managing high-intensity home care—from referral intake to visit verification.
Reduce Coordinator Burden
AI handles the cognitive load of matching staff to services. Your team focuses on clinical decisions.
Meet OHAH SLAs
Automated tracking ensures 24-hour TFS targets. Proactive alerts before SLA breaches.
Optimize Capacity
Real-time visibility into staff utilization. Balance workloads and prevent burnout.
Seamless SSPO Routing
When internal capacity is stretched, AI identifies the best SSPO partner automatically.
"Connected Capacity transformed how we manage high-intensity transitions. What used to take hours now takes minutes, and our missed care rate dropped to near zero."